F.A.Q

Northern Blanks streamlined the warehouse best practices to have an efficient order picking process. This holds especially true for organizations who rely on warehouse staff and automated equipment to fulfill orders. In order to guarantee that our consumers receive their goods in a fast-paced manner, once orders have been placed, changes and cancellation requests will not be authorized. 

ORDERS

  • Is there a pick up option?

There is no pick up option available.  All our warehouses are not open to the public. 

  • How long will it take for my order arrive?

Orders before 3:30pm EST will be processed the same day. You will receive your order in 1 - 2 business days. 

  • Where do you ship my order from?

Shipments depend on the items selected and/or your address.  Our warehouse locations are as follows: 

  1. Vancouver, BC
  2. Calgary, AB
  3. Toronto, ON
  4. Richmond Hill, ON
  • Why did my package get delivered by another Carrier than I selected?

All orders coming from the Richmond Hill warehouse will be shipped out via UPS. This will not change the shipping fee you have selected or the delivery estimated time.

  • What if I need to make changes or cancel my order after placing it?

Once you've completed check out, no changes or cancellations will be available.  Please ensure to view all items in your cart before you proceed to check out.

  • Why didn’t I receive my order confirmation or shipping confirmation email?

Order and shipping confirmations may take up to one hour before you receive our email.  

  • Can I choose a delivery date/time?

No, You can't choose a delivery date/time.

  • Do you ship internationally?

No, We are only available in Canada at the moment. 

  • What are your shipping rates?

Shipping rates vary depending on the quantity, weight, and address for delivery.  You will see the shipping rate before check out.

PRODUCT INFO

  • How can I tell what size I am?

Sizing chart are on the product page.

  • Will unavailable sizes/styles be restocked?

Yes.  Please email us at info@northernblanks.ca if you require a specific product and we will do our best to find an estimated re-stock date.

RETURNS AND EXCHANGES

  • What is your return and exchange policy?

Please see the Return Policy on our website.

  • How long will it take for my return to be processed?

Returns will be processed within 24 hours.

  • Will there be an additional courier fee to send an exchanged item to me?

Due to Covid-19, we are currently not providing exchanges at this time.  No exceptions. 

PAYMENT

  • Do you charge sales tax?

Yes. 13%.

  • What forms of payment do you accept?

American Express, Apple Pay, Diners Club, Discover, Google Pay, Master Card, PayPal, Shop Pay, and Visa.

ACCOUNT

  • Forgotten password?

Please click on "Forgot your password?" on the log in page and follow the instructions.

  • How do I unsubscribe or change my email preferences?

You can unsubscribe by clicking on the "unsubscribe" button on one of our emails.